At Gravel Ridge Equipment, we aim to ensure your satisfaction with every purchase. If you’re not completely satisfied, please review our refund and return policies below:

Online Returns

• To initiate a return for online purchases, email us at info@gravelridge.ca with your order number and details about the product(s) you wish to return. Our team will provide instructions on how to proceed.
• Please allow up to 5 business days for our team to process your return request.
• Note: Online returns are subject to shipping fees, which will be deducted from your refund unless the return is due to an error on our part.

General Returns

• Returns must be made within 30 days of the purchase date.
• A valid receipt and the original form of payment are required to process returns.
• Items must be returned in their original, unopened packaging and in sellable condition.
• Final sale items are non-refundable.

Final Sale Items

The following items are non-returnable and non-refundable:

• Parts
• Special order or custom order items
• Building materials
• PPE, safety equipment, and heated wear
• Machinery
• Cutting tools and abrasives
• Outdoor power equipment (gas and electric powered)
• Aerosols and fluids
• Open liquids or chemicals

If you have any questions about our refund or return policy, feel free to contact us at info@gravelridge.ca or call 705-994-4011. We appreciate your understanding and look forward to serving you.